Glossary of Communication Terms & Devices

Analogue Line

A single copper cable that runs to your building from your line provider, mainly used for calls now as total connection speed (bandwidth) is only 56kbs.

ADSL

Asymmetric Digital Subscriber Line – is a type of broadband communications technology used for connecting to the internet, allows more data to be sent over the PSTN when compared with standard modem lines. (SLA with Greenzone – Best Endeavoured)

Auto-Attendant

Gives the image of a professional business with options on the line e.g. Press 1 for new sales, Press 2 for accounts etc.

Avaya

Avaya provides a complete portfolio of business phones and communications endpoints. We support: Avaya 1230, Avaya,1220, Avaya 1140, Avaya 1120, Avaya i2000 Series, Avaya i2007, Avaya i2004, Avaya i2002 SpectraLink

Aastra

We support: Aastra 6867i, Aastra 6865i, Aastra 6863i, Aastra 6757i

Call Management Portal

Online Portal allowing you to fully manage your lines and extensions to suit ever changing business needs.

Cisco

We support: W52P (DECT) Cisco, Cisco 7960, Cisco 7940, Cisco SPA504G, Cisco SPA303 Aastra

FTTC

Fibre To The Cabinet – refers to the installation of fibre optic cable to the exchange (box) in the local area, usually the last “mile” of cable would be a copper line. – (SLA with Greenzone – Best Endeavoured)

Fibre Leased Line

a premium dedicated internet connection for your business, normally a fibre connection providing uncontended speeds. Greenzone guaranteed 99.99% uptime and 4hr guaranteed fix.

Fibre

Fibre Optic cable that allows the use of high speed internet data connections for commercial and domestic use.

ISDN

Integrated Services Digital Network is a set of communication standards for simultaneous digital transmissions of voice, video, data and other network services over the traditional circuits of the public switched telephone network (PSTN). To be be switched off in 2025.

LG

We support: LG 8840, LG 8830, LG 8820, LG8815

Managed Router

The quality of the internet along with the router itself is pro-actively monitored remotely. Full access can be easily obtained by the provider to make any necessary changes when required.

Multi-User Hunt Group

Incoming calls can be answered by the next available person on the system either in sequence or simultaneously.

PSTN

Public Switched Telephone Network – the worlds collection of interconnected voice-oriented public telephone networks. To be switched off in 2025.

Port

The term used to describe the swapping of your existing landline number to the new system.

Polycom

We support: VVX 1500, VVX 600, VVX 500, VVX 410/400, VVX 310 /300 SoundPoint Series

Short Dial Extensions

Short dial numbers for each extension on your system e.g. Reception – 101

Soft Phone

A piece of software that is set up on a PC or laptop allowing calls to be made over the internet using either a headset or the speakers and microphone built into the laptop.

SoundPoint

We support: SoundPoint 650, SoundPoint 560, SoundPoint 550, SoundPoint 335, SoundPoint 321 SoundStation Series, SoundStation 7000, SoundStation 6000, SoundStation 5000

VOIP

Voice Over Internet Protocol – the transmission of voice and multimedia content over the internet. Using technologies to deliver voice communications over the internet, local area networks or wide area networks.

Virtual Mobile Extensions

Using the data service of an existing mobile phone, either on the cell phone network or on wi-fi, the mobile phone becomes an extension of your business landline system.