Account Co-ordinator

  • Full Time
  • Nottinghmshire, UK
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Greenzone has an exciting opportunity for a full-time Account Co-ordinator to join our dynamic team based in Newark, Nottinghamshire.

At Greenzone, you’ll get to exercise your commercial muscles, use your negotiation skills, solve problems, forge new relationships and make friends. The thing that we all have in common is a real passion for making our communities better. Our commitment to you as an employer, is to provide you with the balance between work and your home life. No matter which area of the business you apply to join you will find there are plenty of opportunities to learn new skills and develop a rewarding career.

About the role:

Reporting to the Account Co-ordination Manager, the main responsibility of this role is to ensure all customer queries are resolved within specified SLAs to maintain contract compliance and to always deliver exceptional service.
Responsibilities will include but not be limited to:

  • Managing all administrative duties in relation to the Company’s customer base.
  • Accurately inputting customer collection data to ensure the Company system is up to date and for the timely completion of customer and Company reporting.
  • Acting as a first point of escalation for any complex customer issues and queries for the Customer Support Team Leader.
  • Instructing the Customer Support Team to process service adjustments in an accurate and timely manner, ensuring customers and suppliers are always kept up to date, and ensuring that all service adjustments are actioned in line with the customer contract or as otherwise agreed with the customer.
  • Maintaining a high standard of service delivery and contract compliance and ensuring all issues/queries are resolved.
  • Calculating and producing quotations within agreed parameters of margin and value.
  • Assisting in the preparation for and attending customer site visits and meetings as required by the Key Account Manager.
  • Supporting the wider team as reasonably required to achieve department Key Performance Indicators.
  • Maintaining strong relationships with customers and to act professionally and courteously at all times in all communications.
  • Providing general office and administration duties as required.

About you:

You will have a strong confident personality with excellent communication skills (accurate, articulate, and professional written and verbal communications). You will have the ability to prioritise tasks and management your time and workload efficiently. You must be numerate and be able to multi-task and meet strict deadlines. You will also have extensive experience of working with Microsoft Office package and working within a customer facing role. Experience of working in the waste industry would be desirable but not essential.

Benefits:

  • Competitive salary and benefits
  • Company Pension scheme and Life Assurance scheme
  • 25 days annual leave per year, plus bank holidays
  • Career development and training opportunities
  • Eatzone – our on-site subsidised canteen
  • Subsidised gym memberships
  • On-site parking
  • Employee Assistance Programme
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