Customer Support Advisor

About the us:

We are a national waste broker, located in Newark on Trent, specialising in providing bespoke recycling and waste management solutions to our customers. We partner with accredited waste suppliers who align with our company values and who we believe best fit the needs of our customers. We work alongside our customers to plan and tailor their waste management needs around their business to help strengthen their Corporate Social Responsibilities (CSR), maximise recycling and deliver cost savings. Our ethos is to be a trusted partner that can be relied on as a safe pair of hands.

We value each team member and invest in their growth by offering fantastic training opportunities. We fully embrace new ideas and challenge old practices to find the very best solutions for our customers, suppliers, and people.

About the role:

The Customer Support Advisor will be responsible for handling all customer queries within specified timescales to ensure compliance and exceptional service delivery. The role is also responsible for the day to day running of client accounts under the direction and support of the Account Management Teams.

Responsibilities will include but not be limited to:

• Processing service change requests and implement changes on the Company software.
• Ensuring phone usage and calls are conducted in line with Company policies and training.
• Handling and resolving customer and supplier queries, whilst ensuring customers and suppliers are always kept up to date.
• Investigating and resolving invoice queries

About you:

The ideal candidate will have a strong confident personality with extensive experience of working in a customer facing role.
You must have excellent written and verbal communication skills to enable you to communicate with customers and suppliers at all levels. The successful candidate will be able to manage their own workload and time efficiently and work well under pressure. Experience of working in the waste industry would be desirable but not essential.

Benefits:

• Competitive salary and benefits
• Company Pension scheme and Life Assurance scheme
• 25 days annual leave per year, plus bank holidays
• Career development and training opportunities
• Eatzone – our on-site subsidised canteen
• Subsidised gym memberships
• On-site parking
• Employee Assistance Programme